Delete contacts in Contact Management / Contact Groups from list

SHANE EBERT asked on May 24, 2017 21:31

Recently I sent out emails and a good number bounced back as undeliverable. Is there a way I can delete those contacts/emails from my Contact Management / Contact Groups? Do I have to manually go one by one, search, and delete them? Is there a bulk way to do this, or can I see in Kentico what emails didn't work so I can delete the contacts?

Thanks

Correct Answer

Pavel Jiřík answered on May 25, 2017 09:46

Hi Shane,

Kentico offers monitoring of bounced emails from out-of-the-box. It can be enabled in the Settings application -> On-line marketing -> Email marketing -> Bounced emails section -> Monitor bounced emails checkbox. You also need to set up a POP3 server, so it can work properly: https://docs.kentico.com/k10/on-line-marketing-features/configuring-and-customizing-your-on-line-marketing-features/configuring-email-marketing/configuring-bounced-email-monitoring

After that, once any email subscriber (contact) hits the bounced email limit, they will be blocked and won't receive emails anymore.

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