Content not updating after hotfix 13.0.187

Matthew Stone asked on August 6, 2025 22:06

Hello after upgrading to Kentico v13.0.187, my client is experiencing an issue where when the make any edit on a page as simple as adding a period that the content doesn't update.

Only after a few times of saving does the change seem to take an effect. Then to role the change back, they have to refresh the page several times for the change to stick. I replicated the same thing locally on the project as well. I am not seeing any errors in the kentico error log related to this issue. I am not seeing any console errors either related to this issue. This only seems to have become an issue after the hotfix upgrade. The hotfix upgrade scripts were applied to the database as well.

The admin site and live site are on different urls, and both urls are running on https with the certs trusted. I have tried to reassigned the macros as well. I have also restarted the application, cleared the cache, and recycled the app pool.

I ran this script: SELECT * FROM CMS_SettingsKey WHERE KeyName IN ('CMSHotfixDataVersion', 'CMSHotfixVersion', 'CMSDataVersion', 'CMSDBVersion') to check the hotfix versions in the DB both on Prod and Local. While I did have a mismatch locally, there was no mismatch on prod and I am able to replicate the same issue on prod and locally. I checked the nuget packages locally which were deployed to prod and they are all matching the hotfix version of 187.

Any suggestions on what I can check for to see why they are having saving issues?

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