Contact Management in 9.0.50

Kelly Shepard asked on January 23, 2017 16:49

We have recently upgraded from 7 to latest 9. We are receiving "Feature ContactManagement is not available" in the event log when a users logs into one of our sites (not into the cmsdesk or sitemanager). I am wondering why the error if the same features we had in 7 are available in 9.0.50? I wouldn't think we would have to upgrade to the EMS for a simple login feature.

Also, we currently use newsletters and track opens and link clicks (as this was a feature of 7). Am I to understand this is not available in 9.0.50 now and that we would need to upgrade to the EMS?

Correct Answer

Zachary Perry answered on January 23, 2017 18:47

Feature List

Contact Mangement requires an EMS License. You might want to check and make sure something isn't turned on in Settings > On-Line Marketing > Contact Management

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Recent Answers


Trevor Fayas answered on January 23, 2017 16:55 (last edited on January 23, 2017 16:55)

Couple quick questions

As you upgraded, did you run the site between each hotfix/upgrade?

Did you resign all your macros? Sometimes that is the case.

Do you have any event logs we can look at?

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Zachary Perry answered on January 23, 2017 17:14

Newsletters were basically renamed to Email Marketing, which doesn't require EMS to use.

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Kelly Shepard answered on January 23, 2017 17:52

Yes. Yes.

Event ID: 365371 Event type: Warning Event time: 1/23/2017 4:49:12 PM Source: ContactManagement Event code: LICENSELIMITATION User ID: 15464 User name: ***@healthwise.org IP address:


Description: Feature ContactManagement is not available. Machine name: RD000D3A304BE4 Event URL: /Login.aspx URL referrer: User agent: Mozilla/5.0 (Windows NT 6.3; WOW64; Trident/7.0; rv:11.0) like Gecko

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