Change default "Support Greeting" in Chat?

Deb Apprille asked on March 22, 2018 20:51

I am looking to implement the 'Chat' feature in Kentico 8.2. I currently have it set up on our dev site.

I want to use it as a Customer Service 'Live Help' tool for our customers, but upon entering the support chat room there is a default chat message I need to change.

I can't find the location of this text... I thought it would be part of "localization" or at the very least changeable inside the 'Chat' settings. But I cannot figure out where it is being set.

Can someone please let me know where this default greeting is located? I am hoping it's not part of the back-end...

Thanks!

Deb A.

chat greeting kentico 8.2

Correct Answer

Peter Mogilnitski answered on March 30, 2018 14:36

If you are looking for this particular one it is in resource strings: go to CMSResources\cms.resx file. All chat related resource strings start with chat.**** This one is called chat.system.supportgreeting

P.S. I was under impression that is should come from canned responses they are in Social & Community -> Chat -> Canned responses or DB wise select * from Chat_SupportCannedResponse There is 3 of them by default there:

Thank you for using our service, feel free to contact us again if you need any further assistance
Please feel free to contact our support at http://www.kentico.com/Support for any further assistance.
Hello, how can I help you?

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Recent Answers

Zach Perry answered on March 22, 2018 21:47 (last edited on March 22, 2018 21:47)

What is the message being displayed?

Is it this?

  <data name="chat.system.supportgreeting" xml:space="preserve">
    <value>Hello dear {0}, how can I help you?</value>
  </data>

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Deb Apprille answered on March 23, 2018 15:22

Yes, that's the one!

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Deb Apprille answered on March 27, 2018 16:05

Zach, please tell me where you found that code... that is the answer I need. Thank you.

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Deb Apprille answered on March 30, 2018 15:50

Hi Peter,

Thank you so much for your reply, and for pointing me to the file I need. I had also assumed this would be either a canned response, or at the very least, a localization string that I could modify.

I am frustrated that something like this is buried in the 'back-end' and not available in the Kentico "Chat" node. I don't have access to any files outside of the CMS, so I am going to have to call in a favor with someone else in order to change it!

Thanks again,

Deb

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