Cannot insert a link into RichText field

James Ison asked on March 26, 2020 23:36

I'm getting a strange error on one of our RTF fields but not the one above it. When I try and enter a link in the field I get "Your UI profile is not granted with permission to access this section. Please contact the administrator."

There is no error in the Event Log (even tried turning on security debugging) Please help.

richtext insert links

Correct Answer

James Ison answered on March 31, 2020 01:29

That's probably the correct answer. I didn't end up doing that because my boss was worried about losing content. we are in a final content push on the site. What I ended up doing was adding a second field. It accepts links as expected.

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Recent Answers

Jeroen Fürst answered on March 27, 2020 08:43 (last edited on March 27, 2020 10:17)

Hi James! Have you tried resigning the macros (via system --> macros)?

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Dmitry Bastron answered on March 27, 2020 10:18

Hi James,

Rich Text Editor behavior can be configured. Please check the following article: Personalizing the editor toolbars and buttons.

A couple of follow-up questions: - Do you work as Global Administrator or other role? - Do you have anything configured from the article above?

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James Ison answered on March 27, 2020 19:18

I am Global Administrator while this error occurs yes. First of all I'm on Kentico 11. Portal engine. The field and the one above it that works are both configured inside a webpart. You can add a link to the fields above but not in the exactly same configured field below it. We have not personalized the toolbars and buttons for CKEditor. Resigning the macros had no effect.

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Dmitry Bastron answered on March 28, 2020 00:18

Ok, is it on widget on Page tab or web part on design tab? Is it only on one page/template or on any? Can you add a third field into web part and configure it the same way, will it work?

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James Ison answered on March 30, 2020 19:22

It's a widget on a page. We set it editable at the page level. I will try the new Field but that's not the best solution for us. We have lots of code in the widget already.

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Dmitry Bastron answered on March 30, 2020 21:37

Right, if the new field with similar config will work for you, I'd suggest the following:

Add a new field
Remove the old incorrectly working field
Rename the new field so that the codename matches the old incorrect one

Ideally, this should work, because the code relies on codename of the property but not on the IDs/GUIDs. So does already filled content. But do a backup before you remove anything!

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