Autoresponder is not working properly

Leandro Brito asked on April 11, 2014 07:05


I set up a form with notification email and autoresponder.

When the form is filled only notification email is sent to de SMTP service but if I enter in Data > Edit and selected only autoresponder option, it works.

Is possible to have something blocking the sending of two e-mails simultaneously?


Recent Answers

Brenden Kehren answered on April 11, 2014 09:43

Just tested on 2 sites running v8 and don't see an issue. Auto-responder gets sent once and notification gets sent once. Technically they don't get sent at the same time. If you have the email queue setup, then they will get sent to the email queue with the auto-responder first, the the notification second and be sent out via smtp in that order as well assuming no problems with sending.

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zainab almusa answered on April 25, 2017 14:57

I have an issue with Autoresponder not working while email notification is working fine.

any help please?

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