administrator - License Limitation

Joel Dahlin asked on March 25, 2014 11:10

The user "administrator" was locked out. We went into the db and cleared out the password and set the field UserEnabled = 1.

I am able to login to the CMS Site Manager now, however most of the items I try to access I receive an error message,

"Requested action was canceled due to nonfulfillment of some license limit. Please check event log to get more details."

Here is what I see in the event log:

Event ID: 228511
Event type: Warning
Event time: 3/25/2014 10:55:01 AM
Source: Editors
User name: administrator
IP address:

Description: Editors

Machine name: 309167-WEB1
Event URL: /CMSModules/Membership/Pages/Users/User_Edit_Frameset.aspx?userid=53&siteid=0
URL referrer:
User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; rv:11.0) like Gecko

I get this when trying to access the CMS Desk too.

This is a Free Edition. I've looked in the DB and this is the only user that is a Global Admin.

Anyone have any ideas?

Recent Answers

Brenden Kehren answered on March 25, 2014 14:12

Free edition only allows for 1 global administrator. Query the CMS_Users table WHERE UserIsGlobalAdministrator = 1. Most likely have 2 or more global admins. Simply set all but 1 to false and you should be set.

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