8.0 to 9.0.1 Upgrade: Dashboard not showing any tiles / Not able to add tiles after upgrade.

Aaron Fickes asked on May 4, 2016 21:46

We performed the updates in order and read the site at each update. no errors were reported during the upgrade.

Below is the event error detail:

Event ID: 1292138

Event type: Error

Event time: 5/4/2016 2:14:27 PM

Source: PortalEngine

Event code: LoadWebPart

User ID: 53

User name: XXXXXXXXXXXX

IP address: XX.XX.XXX.XXX

Description:

Message: The file '/CMSWebParts/Viewers/Effects/lightbox.ascx' does not exist.

Exception type: System.Web.HttpException

Stack Trace: at System.Web.UI.Util.CheckVirtualFileExists(VirtualPath virtualPath)

at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)

at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate)

at System.Web.UI.TemplateControl.LoadControl(VirtualPath virtualPath)

at CMS.ExtendedControls.ControlDefinition.Load(Page page)

at CMS.PortalControls.CMSWebPartZone.LoadWebPart(Control container, CMSWebPartZone zone, WebPartInstance part, Boolean reloadData, Boolean isVariant)

dashboard

Recent Answers

Roman Hutnyk answered on May 4, 2016 22:24

I can't see that web part in Kentico 9 installation, so either it is not longer available, or it has been moved to another location. Find page template it is used on and remove/substitute it.

I don't think it has something to do with you tiles on dashboard. Try to restart your app, clear app/browser cache. If this does not help it would be nice if you could provide more details: what you're doing and what step of your process does not work properly.

1 votesVote for this answer Mark as a Correct answer