Multiple contacts in the system may actually represent the same real‑world person, or you may have more than one account that represents a single real‑world organization. Merging functionality allows you to get rid of duplicates by combining multiple contacts or accounts into a single object.

 

There are two ways to perform merging:

 

•Manual merging - available for both contacts and accounts. Can be performed on the Merge tab when editing contacts or accounts. You can select any contacts or accounts and merge them with the currently edited object. The interface provides merge suggestions for contacts with identical parameters.

 

•Automatic merging - available only for contacts. The system automatically merges contacts that are associated with the same E-commerce customer or newsletter subscriber, based on the settings in Site Manager -> Settings -> On-line marketing -> Contact management -> Global data & merging.

 

The result of merging is a single object (called a parent). However, the merged objects remain stored in the database.

 

You can view a list of all contacts or accounts that have been merged with a parent on the Merge -> Split tab of the contact or account editing interface. It is possible to split merged contacts or accounts from the parent back into separate objects. See: Splitting