Why can't Kentico authorize Facebook page access?

Patrick Taylor asked on September 21, 2017 17:47

I created a test Facebook page for publishing surf conditions from https://www.swfd.org/ to https://www.facebook.com/swfdtest

However, attempts to authorize Facebook page access throw the error: Failed to authorize access to the Facebook page. Please make sure that the Facebook page URL is correct and you are an administrator of that page.

Changing the URL in the Facebook app dashboard throws this different error: { "error": { "message": "Can't Load URL: The domain of this URL isn't included in the app's domains. To be able to load this URL, add all domains and subdomains of your app to the App Domains field in your app settings.", "type": "OAuthException", "code": 191, "fbtrace_id": "BkDTF358Hwj" } }

Because of the latter error, I'm confident we're making a connection to the Facebook app, but not to the page. Any suggestions? The Facebook page URL is correct and I am an administrator of that page.

Facebook page access error Can't Load URL error

Correct Answer

Michal Samuhel answered on September 22, 2017 09:47

Hi Patrick,

This actually looks like a bug fixed in 10.31 hotfix:

Social Marketing - Authorization always failed for Facebook pages When setting up pages in the Facebook application, the 'Authorize' action always failed (due to changes in the Facebook API used for access token retrieval).

So hotfixing your instance should do the trick.

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Recent Answers

Patrick Taylor answered on October 27, 2017 22:55

Thanks Michal! That turned out to be the issue.

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