Uploading files stick at 100%

Mark Elliott asked on April 5, 2016 23:13

We are having kind of an odd issue with a few of our users. When they upload a file attachment the progress gets to 100% and then just stops and they never see the file. My first thought was some type of permissions issue but when I check the server the files are sitting there so they are being uploaded its just the user can't see them. Has anyone else experienced this?

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David te Kloese answered on April 6, 2016 02:22 (last edited on April 6, 2016 12:00)

Hi,

Do just a few of them have this issue? So you as global admin or other users can? Try using personalization feature to check if its their account/role/permission or if it might be something the user does (browser support, non supported file type, etc..).

If its an issue for everyone it might a disk writing permission issue.. Try these articles for more details:

Greets,

David

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Mark Elliott answered on April 6, 2016 21:00

It's just for a few of the users (none of whom are global admins) I'm sure its not a disk permissions issue because the files are successfully uploaded to the CMSTemp\MultiFileUploader folder.

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David te Kloese answered on April 6, 2016 22:13

Hi,

Can you reproduce the issue when you impersonate the user? If you can it's most likely an permission issue.

David

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