Unable to authorize the web API request.

Reinhard Dünser asked on August 3, 2017 15:17

On one of our sides we get an error every time we log in to the backend of Kentico. Here is the event log message:

Event ID: 1316868

Event type: Error

Event time: 8/3/2017 3:07:27 PM

Source: WebApi

Event code: NotAuthorized

User ID: 65

User name: public

IP address: XX.X.XX.XXX

Description: Unable to authorize the web API request. If you are running CMS on Windows 7 or Windows Server 2008 R2, please ensure you have Service Pack 1 installed.

Machine name: ******

Event URL: /cmsapi/WelcomeTile

URL referrer: ********/CMSModules/ApplicationDashboard/ApplicationDashboard.aspx

User agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36

May someone knows why we get this error?

Recent Answers


Zachary Perry answered on August 3, 2017 16:14

are you running it on Windows 7 or server 2008 R2?

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Reinhard Dünser answered on August 4, 2017 09:10

Our Server is a Windows Server 2012 R2 Build 9600. The Kentico version we use is 8.2.49 and we tried also 8.2.50 but it changed nothing. We also have other sides on the server which running just fine. We also already tried to replace the Kentico files with a clean install but it has no effect... We guess there is some problem with the database because this is the only thing we not replaced yet as it is a big effort to do this.

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