The user was not found in the JWT token, nor in the current virtual context URL.

Geo Neeliyara asked on September 19, 2022 12:57

Hi,

I am getting following error while accessing the page builder on uat enviornment. Local instance its works fine. Kentico Core v13.0.82

An unhandled exception occurred while processing the request. InvalidVirtualContextException: Try reloading the administration interface. The user was not found in the JWT token, nor in the current virtual context URL.

Regards, Geo

Recent Answers

vasu yerramsetti answered on September 20, 2022 12:22

Please check the following -

  1. Is configured correctly Presentation URL (https)
  2. CMSHashStringSalt key same for both CMS and Core application
  3. Clear the browser cache and check it
0 votesVote for this answer Mark as a Correct answer

Geo Neeliyara answered on September 29, 2022 11:53

Hi, I tried different things. finally got resolved.

  1. Check the presentation url
  2. CMSHashStringSalt key same for both CMS and Core application
  3. Reset the macro signature ( under system --> macros --> signatures)
  4. Clear Cahce & Restart Application
  5. Applied latest hotfix
0 votesVote for this answer Mark as a Correct answer

   Please, sign in to be able to submit a new answer.