Not able to create product options

Stefan Sturm asked on September 25, 2015 10:27

Hello,

i created some test product categories and now i'm not able to create some product options. I tried different variations of categories (dropdown list and radio buttons) and in no case i was able to create options with values. When i select the "new option" button the following was displayed:

Image Text

As you can see there is no editabel field displayed - nowhere. Inspecting the html markup shows, that the CKToolbar and the m_pM_pMP containers are empty:

Image Text

Of course i'm able to click "save and create another" but this ends up in options without any names eg.:

Image Text

Currently i'm running Kentico v8.1.17

PS: This behavior occurs only for attribute types!

Any suggestions?

Regards stefan

Recent Answers

Maarten van den Hooven answered on September 25, 2015 10:35

Hi Stefan,

I think this is a lot improved in Kentico 8.2, are you able to the an upgrade with KIM to the latest hotfix and Kentico 8.2. The upgrade is quit easy to do from 8.1 to 8.2.

If this answer helped you, please vote for my answer :-)

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Stefan Sturm answered on September 25, 2015 10:38

Hello Maarten,

actually this is not possible :(

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Maarten van den Hooven answered on September 25, 2015 11:04

Hello Stefan, may I ask why you cannot upgrade so maybe we can help you with that?

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Joshua Adams answered on September 25, 2015 18:58

One thing you can try would be to resign the macros. If this isn't a bug in Kentico, that may fix the issue, depends on if you have changed the web.config or moved the files from one server to another. Just a suggestion, as I haven't seen the issue before, but usually when I encounter something like this, resigning the macros works, unless it is an actual bug. I would suggest backing up the site first, just in case. I haven't had any issues occur, but better to be safe than sorry.

https://docs.kentico.com/display/K8/Working+with+macro+signatures

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