No able to view complete tree view for UI personalization

Hi,

Are you sure the upgrade itself went correctly?

Did you go the full way? As in 7.0 to 8.0... let the site start up and finish upgrade. and same for the 8.0 to 8.1 and 8.1 to 8.2 upgrade?

Greets,,

David

Hi David,

I followed the instructions and correctly upgraded my Kentico 7.8 (I guess) to version 8. Post upgradation, I applied the hotfixes for 8.1 and 8.2.

What do you think could be the possible reason of the issue?

Thanks
Technoscatter

Hi,

So your steps where:

• v7
• hotfix 8.1
• hotfix 8.2
• upgrade 8.0

I think you went wrong there...

'If you are upgrading from a Kentico version lower than 8.0, you need to go through a separate upgrade procedure for each version. Check the instructions for each upgrade version, and perform the required steps before and after the upgrade.'

So the correct steps are:

• v7 (hotfix version doesn't matter)
• upgrade to v8 docs.kentico.com/../Upgrading+Kentico+7+to+8
• upgrade to v8.1 docs.kentico.com/../Upgrading+to+Kentico+8.1
• upgrade to v8.2 docs.kentico.com/../Upgrading+to+Kentico+8.2
• now you could also apply the latest 8.2 hotfix version

You might want to contact Kentico support (just mail to: support@Kentico.com) to see if they can help you out faster or see if it's an other problem!

Greets,

David

Hi David,

I followed the correct approach only.

1) Kentico 7.8 to 8.0 upgrade.
2) Kentico 8.1 hotfix.
3) kentico 8.2 hotfix.

I think I should get in touch with Kentico support.

Thanks
Technoscatter

Having the same Issue on version 10. Ran upgrade per the instructions from version to version until reaching 10 and now this is happening. Was very careful to make sure everything works No errors on either SQL, Code Compilation nor first run. On every version upgrade.