Media Selector [UniGrid] : Error during reloading data

Kenny Deblaere asked on October 25, 2016 15:04

Hello

My medialibrary (Kentico 9) is built the following way

  • /name/product/productname1/image1
  • /name/product/productname1/image2
  • /name/product/productname1/image3
  • /name/product/productname2/image1
  • /name/product/productname2/image2
  • /name/product/productname3/image1
  • ...
  • click here for more

The link 'click here for more', isn't working.

My soluiton was to click on the folder 'product' and list the folders and items, but I'm getting following error: [UniGrid] : Error during reloading data. No I can't get to the folder productnamex to select my pictures.

My console.log does not give errors on this mater.

Recent Answers


Drew Robison answered on October 25, 2016 18:10

Is your site hosted in the cloud or on a physical server? We have had things like this happen in the cloud when our database and site were in different regions and things of that nature, so maybe check into some of those things. Also, whats the timeout in your connection string? Maybe boost that up and see if that helps.

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Kenny Deblaere answered on October 26, 2016 09:03

Drew

The site is hosted in the cloud, but my entire app is located in West-Europe. My connection timeout is 30, but raising it, doesn't fix the problem.

Is there another way, to fix this?

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Joshua Adams answered on October 26, 2016 18:08

Is the site and the database in the same region? Check your connection string in the actual code and also the one stored in the configuration for the site, and make sure they match.

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Kenny Deblaere answered on October 27, 2016 09:21

Hi Joshua

Everything is configured correctly, but I'm still having the same issue.

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Joshua Adams answered on October 27, 2016 15:51

What does the event log show?

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Kenny Deblaere answered on November 9, 2016 13:41

Joshua

Excuse me for my late answer, but the exception is Message: The given path's format is not supported.

Exception type: System.NotSupportedException

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