Issues faced in email marketing and campaign

swapnesh shikhare asked on November 15, 2016 15:30

We have created one email campaign.We created email templates and added subscribers to campaign.But email is not sending.We are getting error "Failure sending mail.Unable to connect to the remote server.No connection could be made because the target machine actively refused it"

Also We created a campaign using kentico campaign application and added promotional email in it.We also created a page for it. But it is not sending emails and not showing visitors count as well.

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David te Kloese answered on November 15, 2016 15:46 (last edited on November 15, 2016 15:47)

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swapnesh shikhare answered on November 16, 2016 07:38

Yes I think have configured it correctly.Following are settings which we are using,

SMTP server : smtp.gmail.com, SMTP server user : gmail username, SMTP server password : gmail password, Use SSL : checked

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David te Kloese answered on November 22, 2016 09:47

Are you able to send any email or is it just failing for the your campaign emails?

Since you're using gmail as your smtp have you configured your gmail to be used?

I found this blog dated July 5th, 2015, but might be helpfull: https://rowdypixel.com/blog/using-gmail-as-smtp-in-kentico

It mentions SMTP should be "stmp.gmail.com:587" and some security settings in your account.

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