Importing website getting culture issue

harshal bundelkhandi asked on October 4, 2016 11:36

Hello Support,

I have one exportsite package . while importing site package i am getting below issue. can you please let me know for the same.

Regards, Harshal

ErrorERROR: Error during import process Message: [TreeNode.UpdateInternal]: Document culture 'en-US' is not allowed on site 'helpsupportCC'.

Exception type: System.Exception Stack Trace: at CMS.DocumentEngine.TreeNode.UpdateInternal() at CMS.DocumentEngine.TreeNode.Update(Boolean useDocumentHelper) at CMS.DocumentEngine.DocumentImport.ImportDocuments(SiteImportSettings settings, TranslationHelper th, List1& importedDocumentIDs, TreeProvider tree) at CMS.DocumentEngine.DocumentImport.ImportDocumentsData(SiteImportSettings settings, TranslationHelper th) at CMS.DocumentEngine.DocumentImport.ImportObjectTypeBefore(Object sender, ImportDataEventArgs e) at CMS.Base.AbstractHandler.CallEventHandler[TArgs](EventHandler1 h, TArgs e) at CMS.Base.AbstractHandler.Raise[TArgs](String partName, List1 list, TArgs e, Boolean important) at CMS.Base.AdvancedHandler2.RaiseBefore(TArgs e) at CMS.Base.AdvancedHandler2.RaiseBefore(TArgs e) at CMS.Base.AdvancedHandler2.StartEvent(TArgs e, Boolean allowEvent) at CMS.CMSImportExport.ImportProvider.ImportObjectType(SiteImportSettings settings, String objectType, Boolean siteObject, TranslationHelper th, ProcessObjectEnum processType, List`1 importedParentIds) at CMS.CMSImportExport.ImportProvider.ImportObjectsDataInternal(SiteImportSettings settings)

ERROR: Error importing pages Message: [TreeNode.UpdateInternal]: Document culture 'en-US' is not allowed on site 'helpsupportCC'.

Exception type: System.Exception Stack Trace: at CMS.DocumentEngine.TreeNode.UpdateInternal() at CMS.DocumentEngine.TreeNode.Update(Boolean useDocumentHelper) at CMS.DocumentEngine.DocumentImport.ImportDocuments(SiteImportSettings settings, TranslationHelper th, List`1& importedDocumentIDs, TreeProvider tree) at CMS.DocumentEngine.DocumentImport.ImportDocumentsData(SiteImportSettings settings, TranslationHelper th)

ERROR: Error importing page '/' Message: [TreeNode.UpdateInternal]: Document culture 'en-US' is not allowed on site 'AstrohelpsupportCC'.

Exception type: System.Exception Stack Trace: at CMS.DocumentEngine.TreeNode.UpdateInternal() at CMS.DocumentEngine.TreeNode.Update(Boolean useDocumentHelper) at CMS.DocumentEngine.DocumentImport.ImportDocuments(SiteImportSettings settings, TranslationHelper th, List`1& importedDocumentIDs, TreeProvider tree)

[TreeNode.UpdateInternal]: Document culture 'en-US' is not allowed on site 'helpsupportCC'.

Recent Answers


Anton Grekhovodov answered on October 4, 2016 12:08

Hello,

Try to add en-US culture to your site: Image Text

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Martin Hejtmanek answered on October 6, 2016 08:30

If your site is multilingual, check license for the domain on which you are importing and the domain of the newly imported site. If there is no license available, the number of allowed cultures automatically lowers to one, so the message can be confusing in such scenario.

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