Where are you seeing this error?
How do you initialize the PageBuilder in your code?
In your app start something along the lines of
protected void Application_Start()
{
ApplicationBuilder builder = ApplicationBuilder.Current;
builder.UsePageBuilder();
https://docs.kentico.com/k12/developing-websites/page-builder-development
Did you define any routes before the default Kentico routes:
// Map routes to Kentico HTTP handlers first as some Kentico URLs might be matched by the default ASP.NET MVC route resulting in displaying pages without images
routes.Kentico().MapRoutes();