Form Builder not loading after update to 13.31

lawrence whittemore asked on June 22, 2021 21:45

Just figured I'd post a PSA. Form builder would not load after the update. Once I cleared the browser cache it fixed it. Hopes this helps others.

form builder

Correct Answer

Liam Goldfinch answered on June 22, 2021 23:17

I would assume this is related to Refresh 2 bringing in Form builder section properties and the rich text editor being made available, Kentico would have altered JS (and maybe other assets) to get the updated functionality working.

It is worth noting that you should be clearing your browser cache after each hotfix, as per documentation recommendations:

All users who work with the Xperience administration interface should clear the cache in their browsers after applying the hotfix. Otherwise, some features in the administration interface may not be displayed correctly.

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lawrence whittemore answered on June 23, 2021 14:55

I hadn't seen that but it makes sense. I'll keep it in mind going forward.

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