Email settings - Text based

Does your email template have both the HTML and plain text filled out?

From the Documentation: You can choose between HTML and Plain text. If Both is selected and an email template has both formats defined, HTML will be used for the email text and plain text will be included as an attachment.

Hi zachary, Thank you for your answer, my template contains both are filled out. but i don't receive the plain text email as an attachment. here is my config :

link to Config image

this is my email template :

link to Email Template image

thank you

Are you sending the email from Custom code or is it something out of the box that is triggering it?

I'm generating the content of the email by a custom code, then my service calls email controller on kentico side to add it to the email queue and then kentico is sending it using the native scheduled task CMS.Scheduler.QueueSender

As you can see on this print screen the email body is generated in plain Text, but whene i receive it the content is displayed only in HTML format

thank you

In your code to create the email message, are you setting the email format (not sure if this will do it or not)?

                EmailMessage message = new EmailMessage();
                message.EmailFormat = EmailFormatEnum.Both;

Yes, That's what i do in the code. here is my code

var message = new EmailMessage
        {
            EmailFormat = EmailFormatEnum.Both,
            From = template.TemplateFrom,
            CcRecipients = template.TemplateCc,
            BccRecipients = template.TemplateBcc,
            Recipients = emailModel.EmailAddress,
            Subject = macroResolver.ResolveMacros(template.TemplateSubject),
            PlainTextBody = macroResolver.ResolveMacros(template.TemplatePlainText),
            Body = macroResolver.ResolveMacros(template.TemplateText)
        };

       return message;