Email Acknowledgement Not Logging

Jeff Anderson asked on December 4, 2018 21:33

Hi,

I am having an issue with emails not logging into the email queue.

I have a satellite MVC application in a server in my office building. Kentico is in Azure Web Apps. The on-premisis application recently had an issue sending emails. We figured out that this issue was the Firewall blocking communication between the app and the SMTP server. Easy enough.

However, now that this is fixed, we're not seeing any of these emails in Kentico's Email Queue/Sent Emails area. Before the fix, we were seeing the failed emails in the Email queue, so it was previously logging them there.

It's sending using CMS.EmailEngine.EmailSender.SendEmail

Maybe someone has an idea of where we might look next?

Correct Answer

Jeff Anderson answered on December 4, 2018 21:43

Oops! It ended up just being a timezone issue. Our apps in Azure were recording the email times in UTC, while our on-premesis apps were logging local/Pacific time. So, it looked like the items weren't getting logged, but they were just buried under other emails.

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