Try the following troubleshooting steps -
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Check long running queries in SQL Server:
SELECT * FROM sys.dm_exec_requests WHERE status = 'running' AND total_elapsed_time > 10000000
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Review Custom implementation - If you have any custom logic tied to document creation (e.g., DocumentEvents.Insert.After), make sure it's not triggering excessive tag generation
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Check for Large Number of Tags - Query the CMS_Tag and CMS_DocumentTag tables to see if there’s an abnormal number of records. If yes, then add Indexes especially on TagName, TagGroupID, DocumentID, and TagID in related tables
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Check Event Log in Kentico - Navigate to System > Event Log to see more detailed error or warning entries for this request
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Check Kentico Hotfix - If this is a known bug in your version of Kentico 12 PE, consider applying the latest hotfix or upgrading to the latest supported version
https://docs.kentico.com/k12sp/installation/hotfix-instructions-kentico-12