Clone template as Ad-Hoc causes error

Darryn Flood asked on January 8, 2018 06:37

Hi,

I've come across an unusual error that I'm hoping someone can help me with as I'm a complete newbie with the Kentico CMS.

When I create/copy a page, and then choose the option to "Clone template as Ad-Hoc" on the new page, I get the following error ...

[Error loading the layout] 
The file '/CMSVirtualFiles/Templates/AdHoc/<Site name>/96/96ad1ce9-3096-4a49-9a78-4201e2ffec81.ascx' does not exist.

The strange thing is that sometimes the folder (in this case 96) exists with a differently named file, and other times the folder doesn't exist at all. To me this looks like Kentico is trying to create a new .ascx file but can't for some reason. This is a complete assumption though ... I'm assuming when you clone a template a new .ascx file is created.

Has anyone had this issue before, or know what might be causing it?

Thanks in advance.

kentico 9 ad-hoc virtual objects

Correct Answer

Darryn Flood answered on January 9, 2018 03:19

Ok ... I think I have found the issue.

We are currently storing files in Azure Blob Storage, and our site was configured to store the "File System". So, every time we tried to clone a template, the files were being pushed to Azure (CMSVirtualFiles), but still trying to reference the files locally.

I changed our config so only Media Files are stored in Azure, and this fixed the issue.

I think we will go with the fix, but I would interested to know if there is a setting I'm missing that would make the original issue work?

Thanks.

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Recent Answers

Prashant Verma answered on January 8, 2018 07:26

Hi Darryn,

This error caused due to page template dose not exist/deleted from the system, can you make sure that page which you are create/copy associated with valid page template.

You can debug it using below action steps.

1.Create a new page template called "MyContent" and create a new page called "MyTestPage" with "MyContent".

2.Then copy "MyTestPage" with an option "Clone template as Ad-Hoc".

Thanks

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Darryn Flood answered on January 9, 2018 00:46

Thanks for you response.

I've had a look at Page Templates and templates appear to exist (at least it appears in the list of Page Templates).

When I try to create my own template, I get a very similar error ...

[Error loading the layout] 
The file '/CMSVirtualFiles/Templates/Shared/MyContent.ascx' does not exist.

Could this simply be a permissions issue? That is, when the CMS tries to create/copy files, it doesn't have the right permissions to perform this action?

Thanks again for your response.

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Prashant Verma answered on January 9, 2018 03:33

Oh is it, I'm thinking you are using local file system.

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