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Member

mauricio-thewebsitemarketinggroup.com - 3/20/2013 12:27:35 AM

Get attachemnet error

I am trying to create a thumbnail with (?width) to show an image, the problem is when I put the width works with some images with other images doesnt and show and error:

"Arithmetic operation resulted in an overflow."

This link show the error:
http://www.bnd.com.au/getattachment/66effd2d-28c5-4b7d-bb2b-e5951b897dd0/Rollermasta-(1)?width=184

This link works:
http://www.bnd.com.au/getattachment/a498e6ea-65bd-47bd-93d1-33f4a7eb7c3f/Entry-Keypad?width=184

Anyway with the link which shows the error if I remove the parameter (?width=184) it works but the problem is I need generate thumbnails.

So which is the possible solution for it?


Kentico Customer Success	kentico_martind2 - 3/20/2013 4:53:43 AM RE:Get attachemnet error Hello Mauricio, Could you please tell me which exact version of Kentico are you running? Do you have the latest hotfix installed? If not, could you please install it as first? Best regards, Martin Danko


Member	mauricio-thewebsitemarketinggroup.com - 3/20/2013 5:33:52 PM RE:Get attachemnet error I already installed the latest hotfix Current version : v7.0.26


Member	mauricio-thewebsitemarketinggroup.com - 3/21/2013 5:08:39 PM RE:Get attachemnet error Any solution to the problem?


Kentico Customer Success	kentico_martind2 - 3/22/2013 1:58:26 AM RE:Get attachemnet error Hi Mauricio, To keep you inform... I'm checking it with our development team. As this is happening just in a very specific situations it's harder to say where the issue could be. Thanks for understanding. Best regards, Martin Danko

Kentico Customer Success

kentico_martind2 - 3/26/2013 7:27:08 AM

RE:Get attachemnet error

Hi Mauricio,

as your first image is not available anymore, could you please send both images to support@kentico.com and into e-mail please write a link to this forums thread and address it directly to me -> Martin Danko. We need both images to find the source of this issue, we are not able to reproduce it with testing images.

Thanks!

Member

bryanallott - 7/30/2013 4:40:24 AM

RE:Get attachemnet error

I'm getting the same error:

You can use this image:
http://www.babygroup.co.za/getmetafile/08736b75-ca2d-49b3-b333-71d4578daa50/BabyGroup_Shop_Changing_Wipes_Pampers_Sensitive_1.aspx

And if I append the querystring:
?width=190&height=190

I get:

Message: Arithmetic operation resulted in an overflow. 
Stack Trace: 
at CMS.GlobalHelper.ImageHelper.Quantizer.FirstPass(BitmapData sourceData, Int32 width, Int32 height)
at CMS.GlobalHelper.ImageHelper.Quantizer.Quantize(Image source)
at CMS.GlobalHelper.ImageHelper.ResizeImage(Int32 width, Int32 height)
at CMS.GlobalHelper.ImageHelper.GetResizedImageData(Int32 width, Int32 height, Int32 quality)
at CMS.SiteProvider.MetaFileInfoProvider.GetImageThumbnail(MetaFileInfo fileInfo, String siteName, Int32 width, Int32 height, Int32 maxSideSize)
at CMS.UIControls.CMSOutputMetaFile.LoadData(Byte[] data)
at CMS.UIControls.CMSOutputMetaFile.EnsureData(Byte[] defaultData)
at CMSPages_GetMetaFile.SendFile(CMSOutputMetaFile file)
at CMSPages_GetMetaFile.Page_Load(Object sender, EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


Kentico Customer Success	kentico_martind2 - 7/30/2013 4:04:14 PM RE:Get attachemnet error Hi Bryan, are your site running on Azure? Because my colleague experienced a similar issue and re-uploading the image fixed it. Best Regards, Martin Danko


Member	bryanallott - 7/31/2013 2:20:07 AM RE:Get attachemnet error Hi Martin, Yes, running on the Azure service, but not Kentico-"Powered by Azure", if you know what I mean? Anyway, it's only one or two images that I can tell at the moment, and a fairly new error, so I'll try uploading them again. All good, thanks :)


Member	antoniades.n-gmail - 11/5/2013 5:42:52 PM RE:Get attachemnet error Hello, i have exact the sane issue. I reuploaded the image but still get error


Member	bryanallott - 11/5/2013 10:48:32 PM RE:Get attachemnet error I haven't actually noticed the issue in a long while since upgrading to hotfix 46. Not sure if that's at all related though...?