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Member
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Aashish khandelwal
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2/20/2012 6:40:52 AM
Page Views Webpart giving incorrect data
http://www.takeachallenge.org/event/campaigns/2012/shorty-awards-2012.aspx On friday, page-view webpart was showing 3000+ views. Now, it is showing just hundredths. I have also checked the web-part settings. Error Logged : Event ID: 9039
Event type: Error
Event time: 2/20/2012 12:35:43 PM
Source: WebAnalytics
Event code: HITLOGPROCESSOR
IP address:
Description: Message: Could not find file 'D:\KenticoCMS\App_Data\CMSModules\WebAnalytics\referringsite_referring_120220_1230.log'.
Stack Trace:
at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
at System.IO.File.SetAttributes(String path, FileAttributes fileAttributes)
at CMS.WebAnalytics.HitLogProcessor.ProcessLog(String fileName, String codeName)
at CMS.WebAnalytics.HitLogProcessor.ProcessFinishedLogs()
at CMS.WebAnalytics.HitLogProcessor.Execute(TaskInfo task)
Machine name: PCDCLWBS05
Event URL:
URL referrer:
User agent:
Please help...
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Kentico Support
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kentico_janh
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2/21/2012 3:17:17 AM
RE:Page Views Webpart giving incorrect data
Hello,
Could you please check, if you have set the Statistics type property of this web part to a Total value.
Best regards,
Jan Hermann
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Member
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Aashish khandelwal
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2/21/2012 3:24:58 AM
RE:Page Views Webpart giving incorrect data
Its is set to TOTAL only.
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Kentico Support
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kentico_janh
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2/21/2012 3:38:43 AM
RE:Page Views Webpart giving incorrect data
Hello,
That is strange. Have you made any changes in this web part or it is just our default Page views web part?
Best regards,
Jan Hermann
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Member
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Aashish khandelwal
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2/21/2012 3:43:57 AM
RE:Page Views Webpart giving incorrect data
Webpart properties (Page views) Alias path: /event/campaigns/2012/shorty-awards-2012 Zone ID: zonePageCounter Default Web part control ID: PageViews Web part title: Page View Counter Disable view state: False Disable macros: False Visibility Visible: True Hide on subpages: False Show for document types: CMS.Article Display to roles: Misc Message text: {0} views Statistics type: 4 Web part container Web part container: Container title: Container CSS class: Container custom content: Hide container on subpages: False HTML Envelope Content before: <div class="page-views"> Content after: </div> AJAX Use update panel: False Time zones Time zone: inherit Custom time zone: Partial caching Partial cache minutes: Partial cache dependencies: ##DEFAULT##
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Kentico Support
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kentico_janh
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2/21/2012 3:50:42 AM
RE:Page Views Webpart giving incorrect data
Hello,
Thank you for all settings of your web part, but I was talking about changes in a source code. Did you customize this web part?
Best regards,
Jan Hermann
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Member
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Aashish khandelwal
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2/21/2012 3:56:26 AM
RE:Page Views Webpart giving incorrect data
No... i didnt made any changes.
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Member
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Aashish khandelwal
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2/21/2012 6:45:23 AM
RE:Page Views Webpart giving incorrect data
I am still waiting for help.!!!!!!
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Kentico Support
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kentico_janh
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2/21/2012 8:13:39 AM
RE:Page Views Webpart giving incorrect data
Hello,
And when you look at the CMS Desk -> Tools -> Web analytics -> Content -> Page views, do you see the same count as in your web part or does this number contain lost page views?
Best regards,
Jan Hermann
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Member
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Aashish khandelwal
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2/22/2012 12:43:15 AM
RE:Page Views Webpart giving incorrect data
It is correctly showing on the above mentioned location but on page it is showing wrong views..
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Kentico Support
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kentico_janh
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2/23/2012 5:02:39 AM
RE:Page Views Webpart giving incorrect data
Hello,
Could you please provide us with credentials to your site to find out, what can be wrong right on your end? Please write us an email to support@kentico.com.
Best regards,
Jan Hermann
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Member
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Aashish khandelwal
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2/23/2012 5:31:07 AM
RE:Page Views Webpart giving incorrect data
Hi Team,
I have also notice one thing when i switch the content Page view to weekly it shows different count 3000+ which is correct one but when i switch to yearly or monthly it shows wrong count just 184...could you please suggest and the same is showing on page when i navigate(just 184).
Waiting for your prompt response!!!
Regards!!
Aashish
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Kentico Support
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kentico_janh
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2/23/2012 6:12:43 AM
RE:Page Views Webpart giving incorrect data
Hello,
It should not behave like that, so it would be best, if we could take a look at it right on your server. Would it be possible to send us credentials to support@kentico.com?
Best regards,
Jan Hermann
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Member
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Aashish khandelwal
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2/27/2012 7:16:24 AM
RE:Page Views Webpart giving incorrect data
Hi Team,
Shall i create a user and send the credentials to you is that working to you...
if yes then kindly give me details how i can create a new user cz my client doesn't want to share my current credentials.
Thanks for your kind suggestion
Regards!
Aashish
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Kentico Support
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kentico_janh
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2/28/2012 1:24:04 AM
RE:Page Views Webpart giving incorrect data
Hello,
Sure, please go to the CMS desk -> Administration -> Users -> New user, fill his name and password and after confirmation, please set the Is global administrator property to true.
Best regards,
Jan Hermann
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Member
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Aashish khandelwal
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2/29/2012 1:20:48 AM
RE:Page Views Webpart giving incorrect data
Hi Jan Hermann
I have emailed the details to support@kentico.com.
Regards
Aashish Khandelwal
http://technoscatter.blogspot.com
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