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kevin.clark-gaprc - 5/23/2011 9:28:58 AM
   
Synchronization failing
Let me give a little background first,

We started out with just the Dev server and when we created the QA server we made a copy of the Dev site and literally pasted it in the folder of the QA site. We restored the database and made the appropriate license and other settings on the QA server all that worked just fine.

I am now working on migrating from Dev to QA in an more appropriate way using the Kentico staging features. I went through the setup instruction for coented staging, but when I attempt to sync Dev - QA a get a series of errors. Below are a couple errors I am getting.

Synchronization server error: Exception occurred: Access to the path 'C:\inetpub\wwwroot\KenticoCMS\RohlCMS\media\product_pages\handles\country_bath\BlackPorcelainLever.png' is denied.

Task: Move folder 'handles/pull-outs_and_pull-downs/modern_kitchen' to 'handles/modern_kitchen' in library 'product_pages'
5/23/2011 9:56:34 AM Synchronization server error: Exception occurred: Cannot create a file when that file already exists.

5/23/2011 9:56:18 AM Dependent task 'Move folder 'handles/pull-outs_and_pull-downs/modern_kitchen' to 'handles/modern_kitchen' in library 'product_pages'' failed:Synchronization server error: Exception occurred: Cannot create a file when that file already exists.

Any assistance with these errors would be greatly appreciated as this is the same process we are looking to use to sync QA to Prod.

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kentico_alleng - 5/23/2011 5:17:07 PM
   
RE:Synchronization failing
Hi Kevin,

For the first error, check the permissions for the web user(s) running the application for each site. Refer to the permissions section of the developer's guide:

Disk permissions problems

For the second error, were there any changes made to the media libraries on the target server, either manually or through the CMS Desk?

If so, one thing you can try is deleting the media libraries on the target server, both through the CMS Desk and the file system. Then try running the synchronization again.

Regards,

Allen Greenhaw