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Certified Developer v7

Nathoushka - 6/13/2013 10:06:03 AM

Invalid license key

Hi,

We have an old site in Kentico 3.1 that keeps getting an "Invalid License Key" every 2 months or so (it keeps happening again and again) when they key is valid. To remove the message, I have to restart the site in the CMSSiteManager's Administration panel.

The problem is that we don't have any warning and it is the client who is contacting us to correct the problem, which we want to avoid.

Please see the image below for more idea on the error:

User image

Is it a common problem with Kentico 3.1? Do we absolutely have to upgrade to fix this?

Thanks.

Nathalie

Kentico Support

kentico_jurajo - 6/13/2013 11:00:08 AM

RE:Invalid license key

Hello,

I am afraid but you have to upgrade to a newer version - there was a bug that caused this behavior from time to time. It was fixed in newer versions. Also, the version you are using is also no longer supported, it is really old and there may be sever security risks too. So, the upgrade would be a good idea in any case.

Best regards,
Juraj Ondrus


Certified Developer v7	Nathoushka - 6/13/2013 12:14:23 PM RE:Invalid license key Thanks for answering. At least I know the only option is to upgrade if we absolutely have to fix this.

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