I do not see on our support any unanswered voice messages nor unanswered tickets nor from you. Could you please let me know exact date a time we did not answer you or told you you are not eligible to receive support?
Anyway, we have som videos available on our videos page
or, you can also attend a training session
Whole installation procedure is described step by step in our documentation.
You just need to know the address of your SQL server and the access credentials in it. The screen shots in the documentation are just samples and the values in it are different for each installation.