Why community management is not enough today – Starting with social care
Social Media Customer Service, commonly called Social care, is becoming the next generation for customer engagement. With more than 1 billion people globally using Facebook, Twitter and other social networks, the volumes of customer complaints and inquiries posted online are growing rapidly. This webinar organized by Kentico, in cooperation with Brand Embassy a global Social care platform provider will introduce you to how businesses can easily identify, engage and analyze dissatisfied customers on the social web. In just one hour you will be prepared to start with social care for your business.
About Brand Embassy:
Brand Embassy is a next level customer service platform. It helps companies to identify and easily engage dissatisfied customers across social media. The platform is currently used by large customers including Vodafone, Telefonica O2, TMobile, General Motors, ING and others. Brand Embassy, with operations in Europe, North America USA, Australia and Latin America was recently nominated to the TOP 100 most innovative companies by Red Herring. More at www.brandembassy.com