Elasto Form Polska is a branch of a global company headquartered in Germany. Elasto Global produces and sells its own promotional products, corporate gifts, and giveaways exclusively to resellers, manufacturers, and wholesalers. Elasto focuses on the highest quality products and their design.
The goals of the project were to create the most advanced B2B platform on the market of promotional products with an easy-to-use, modern interface to refresh the whole brand, and indicate that they are a technology leader. Also, to allow customers to carry out the most time-consuming tasks: the valuation of products, orders, the beginning of cooperation, etc. Plus, the automation of the most common customer service tasks and increasing existing customer loyalty and attracting new customers using personalization and marketing automation. Challenges were the full integration with ERP Comarch XL and to create a transparent graphic design, similar to typical e-commerce, but taking into account specific features of products and a branch as a whole.
The site features a new e-commerce buying process (the customer customizes the product with parameters that affect price, delivery date, date of production), and a completely remodeled customer accounts panel, as well as a dedicated custom module to order advertising sweets. The configurator allows customers to create a visualization of their graphic design projects placed on the sweets (brand colors, logo), offers a special zone for advertising agencies, complex filters, and responsive web design. This has resulted in a new attractive image for the company, an increase in the number of orders, new customers (and advertising agencies), a 200% increase in the number of visits, quotation service shortened by 50%, and reduced costs. In addition, Marketing Automation, Lead Scoring, and Personalization have given new possibilities to the marketing department.