Benton PUD is a public utility that provides reliable electrical services to more than 51,000 customers in Kennewick, Prosser and surrounding areas of Benton County, Washington. Planeteria Media realized that as a service organization, one of the key challenges for Benton PUD was getting customers use online forms and fill the correct forms for the services they needed. With this in mind, they developed a website that is easy to use for customers, visually appealing, modern, and easy to update for administrators. Unique multi-step forms were created, where the customer starts by answering simple Yes/No questions, and depending on the answers, the correct form (Start Service form or Transfer service form) is shown to the user. Some of the challenges that had to be overcome were the provision of the tools (search/sort, etc.) to the administrators for managing the large amount of data, content types on the website, and the designing, developing, and programming for the many Online Forms on the website. The project was built on Kentico Base License, v 9.0.21 with a launch date in Oct 2016 and it is already showing an increase in the number of Online Form submissions.