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Member

@davey_lad - 9/19/2012 11:00:33 AM

Internal Server Error - root node - Live site toolbar button (view mode)

Hi,

Not sure if this is a bug or not but I keep getting an internal server error dialog box when I click the Live site toolbar button in CMS Desk. The error only occurs on the root node, child nodes work fine. When the error occurs you are unable to see the live site view.

At first I thought it may be a problem with my master page template however, I've reproduced it on a fresh "blank site" install. I cannot reproduce it on V6.

Any ideas ?

The event log shows the following information :


EventID: 7

EventType: E

EventTime: 9/19/2012 5:05:28 PM

Source: Application_Error

EventCode: EXCEPTION

UserID: 53

UserName: administrator

IPAddress: ::1

EventDescription: Message: Length cannot be less than zero.
Parameter name: length 
Stack Trace: 
   at System.String.InternalSubStringWithChecks(Int32 startIndex, Int32 length, Boolean fAlwaysCopy)
   at CMS.DocumentEngine.PageInfoProvider.ParseUrl(String url, String& path, String& domain)
   at CMS.DocumentEngine.PageInfoProvider.GetDataForPageInfoForUrl(String siteName, String url, String cultureCode, String defaultAliasPath, Boolean combineWithDefaultCulture, Boolean isDocumentPage, PageInfoSource& source, String& wildcardQueryString, String& documentAliasUrlPath)
   at CMS.DocumentEngine.PageInfoProvider.GetPageInfoForUrl(String url, String cultureCode, String defaultAliasPath, Boolean combineWithDefaultCulture, Boolean isDocumentPage, PageInfoSource& source, String& wildcardQueryString, String siteName, String& documentAliasUrlPath)
   at CMS.UIControls.CMSDeskPage.GetDocumentPageUrlInternal(UIPageURLSettings settings)
   at CMS.UIControls.CMSDeskPage.GetDocumentPageUrl(UIPageURLSettings settings)
   at CMS.UIControls.ContentUrlRetriever.GetRequestedUrl(UIPageURLSettings settings)
   at CMS.UIControls.ContentUrlRetriever.GetRequestedUrl(String eventArgument)
   at CMS.UIControls.ContentUrlRetriever.OnInit(EventArgs e)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Control.InitRecursive(Control namingContainer)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


Site: Blank Site

EventUrl: /CMSModules/Content/CMSDesk/Default.aspx?urlparams=%23%23URL%23%23livesite%23%23SEP%23%23%23%23SEP%23%231%23%23SEP%23%23en-US%23%23SEP%23%23%23%23SEP%23%23%23%23SEP%23%23%23%23SEP%23%23false&_=1348070728159

EventMachineName: SN-05

EventUserAgent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.1 (KHTML, like Gecko) Chrome/21.0.1180.89 Safari/537.1

EventUrlReferrer: http://localhost:37571/CMSModules/Content/CMSDesk/Default.aspx

Kentico Support

kentico_radekm - 9/22/2012 4:54:04 AM

RE:Internal Server Error - root node - Live site toolbar button (view mode)

Hello.

So far I am not able to reproduce this issue. I tried it with brand new Corporate site and Blank site, like you. When I choose root node and switch to Live site mode, I can see (speaking about Blank site) message saying: “The web site doesn't contain any content. Sign in to CMS Desk and edit the content.”

No error appears and no error log is found in the Event log. Is this KCMS 7.0 final or RC? Have not you done some change or customization before this issue appeared for the first time?

Are there any other steps I should follow to reproduce it? Thank you.

Best Regards,
Radek Macalik

Member

@davey_lad - 9/24/2012 4:43:54 AM

RE:Internal Server Error - root node - Live site toolbar button (view mode)

Hi Radek,

I am using 7.0 final. Unfortunately I still have the issue.

When you say switch to "live site mode" do you mean on the toolbar button in CMS desk or the "live site" link in the upper right corner ?

When i view the site normally i.e. by browsing to the url or previewing it whilst logged into Kentico it works fine. The only time I get the error is by clicking on the root node then clicking Live Site toolbar button (not the upper right link).

If I recreate my template (used by the root) in V6.0 I don't get any such error.

Kentico Support

kentico_radekm - 9/25/2012 6:44:22 AM

RE:Internal Server Error - root node - Live site toolbar button (view mode)

Hello.

I mean "Live site" button in the CMSDesk, between "Preview" and "List" modes. Could you please make me a video of this behavior and send it to support@kentico.com with reference to this forum thread? You can make a video using the "Record a screencast of your issue" button at http://www.kentico.com/Support.

Thank you.

Best Regards,
Radek Macalik


Member	@davey_lad - 10/8/2012 9:23:01 AM RE:Internal Server Error - root node - Live site toolbar button (view mode) Hi sorry for the delay in getting back on this one. I didn't get the opprotunity to record a screen cast however I noticed that a recent hotfix (not sure if it was 7.0.1 or 7.0.2) mentioned a similar bug. I can confirm my problem has been resolved now. thanks


Kentico Support	kentico_radekm - 10/10/2012 5:41:03 AM RE:Internal Server Error - root node - Live site toolbar button (view mode) Hello. I am very glad hearing that and I am sorry for this inconvenience. Best Regards, Radek Macalik


Certified Developer 13	elmar.hoefinghoff-netzkern - 2/7/2013 3:27:35 AM RE:Internal Server Error - root node - Live site toolbar button (view mode) Hi davey_lad. I get the same server error. How do you fix it? BR, Elmar


Member	@davey_lad - 2/7/2013 3:29:26 AM RE:Internal Server Error - root node - Live site toolbar button (view mode) As my reply above indicated. Hotfix