Hi,
We know of several CRM integrations with Kentico CMS, such as:
Sugar CRM
Salesforce
MS Dynamics CRM
SAPThere could be other solid solutions - it will take some research on your end to determine what's the most appropriate option for your needs.
Also, you are correct about the customization; fortunately, it is pretty straight forward when using the
Integration Bus.
Please let me know if you have any additional questions.
Thanks,
Sandro