Forums (Obsolete)

Old Forums

Bug reports Found a bug? Post it here please.

Version 6.x > Bug reports > dynamic url & email tracking

View modes:

Member

j.lozynski-supremo - 1/27/2014 6:58:26 AM

dynamic url & email tracking

Hello

I don’t know it is bug in Kentico or I have made a mistake at configuration.
My mailing “Prapremiera: platforma B2B od elasto form Polska” with dynamic generated links (ex. <a href="http://(...)/?email={%Email%}&campaign=Mailing" target="_blank">) is ignored by tracking system. Look at screenshoots:
User image

Direct links were processed by the tracking system and shown on upper screenshoot:
http://(...)/CMSModules/Newsletters/CMSPages/Redirect.ashx?linkguid=f50a8a5d-2504-42ec-af00-754e3c5a6ee9&subscriberguid=a2bc83ac-72bf-454c-85d0-323009801ed3&contactid=

But dynamic links are skipped by tracking system:
http://(...)/?email=j.lozynski@supremo.pl&campaign=Mailing
So I can't track clicks at my newsletter :(

Kentico Support

kentico_radekm - 2/12/2014 6:54:02 AM

RE:dynamic url & email tracking

Hello.

We are sorry for this inconvenience.

The thing is that macro is being resolved during sending particular e-mails, while links are being tracked globally for whole newsletter issue. So, since the query param value is dynamic, individual links would be tracked for every single value and whole statistics would be incorrect. Changing this behavior would require deeper customization of current design. You can submit it as a feature request on our Kentico User Voice, or use our Consulting service to analyze the problem and implement some workaround.

However, I already consulted this problem with our devs and we will change it to KCMS 8.1, so you actually do not need to submit it on User voice. For implementation in current version, please consider consulting service. Thank you.

Best Regards,
Radek Macalik

Top