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Version 6.x > Installation and deployment > Configuring SMTP Servers - Cannot save settings

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Certified Developer v7

spengelly - 2/29/2012 1:49:38 PM

Configuring SMTP Servers - Cannot save settings

I am trying to configure an SMTP server on a clients production server. The site was originally configured on a development server where a username and password were required for the SMTP server.

On the production server there is no username and password required for the SMTP server. I try to delete the SMTP server user and SMTP server password from Settings > System >Emails > SMTP Server but it won't let me save a blank field. As a result I get an error message. How can I configure the settings given this issue?

Any help is appreciated.

Thanks.


Kentico Support	kentico_janh - 3/1/2012 5:18:25 AM RE:Configuring SMTP Servers - Cannot save settings Hello, Could you please write me, which error do you get (or post a screenshot)? Is there a related error created in the Event log (Site Manager -> Administration)? Have you applied any hotfix? Best regards, Jan Hermann

Certified Developer v7

spengelly - 3/1/2012 9:24:49 AM

RE:Configuring SMTP Servers - Cannot save settings

Hi Jan,

I figured out what was going on. Two things. Neither had anything to do with Kentico.

The browser was inserting a saved username and password into the field. Once I cleared my browser cache I was able to save the empty fields for the email server settings.

The other problem was at my webserver level with a firewall issue blocking the mail server port. Once I corrected those things I was able to send emails through the SiteManager > Administration > System > Email interface.

Thanks for your help.

Sarah

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