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Version 6.x > Installation and deployment > Adding License Key to current site that has expired key

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Shuyun - 10/23/2012 9:21:33 PM

Adding License Key to current site that has expired key

Hi,

I have a site that was running on the trial key, which now is expired.

I now have a new key which I want to add in, but am unable to login to Site Manager
-> it keeps telling me "Access Denied, You're not a global administrator and you cannot use Site Manager. Go back to the main website."

I tried to manually insert the key into the database but it didn't help.

Can anyone advise?

Thanks!
Shuyun

Kentico Support

kentico_jurajo - 10/24/2012 12:44:29 AM

RE:Adding License Key to current site that has expired key

Hi,

There is no mechanism in Kentico that is preventing a global admin to log into the CMS Site Manager - have you checked your user name and password in the DB? If the password is hashed, just delete it in the DB and logon with blank password with the user name which record is marked as global admin.

Best regards,
Juraj Ondrus


Member	Shuyun - 10/24/2012 1:08:37 AM RE:Adding License Key to current site that has expired key Hi Jurajo, It didn't display the login screen at all. I have cleared browser cookies (just in case) and attempted the Site Manager url again ([domain]/sitemanager), and i was automatically redirected to the accessdenied page. Thanks, Shuyun


Kentico Support	kentico_jurajo - 10/24/2012 2:29:26 AM RE:Adding License Key to current site that has expired key Hi, Have you tried domain/cmssitemanager? This is strange and it seems that someone tampered with the logon page or, your browser is keeping someone else logged in. Have you tried using different browser? Best regards, Juraj Ondrus


Member	andrew.orahoske-gyro - 2/27/2013 1:15:44 PM RE:Adding License Key to current site that has expired key I am having a similar issue, I tried to copy my site and needed a new license for the new domain. Now, the site will not allow me to access site manager -> licenses to add the new license.


Kentico Support	kentico_jurajo - 2/27/2013 1:31:21 PM RE:Adding License Key to current site that has expired key Hi, Could you please provide more details on "the site will not allow me to acces"? What are the exact steps? Are there any errors? Best regards, Juraj Ondrus

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