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Member

tspring-allegra - 3/1/2012 6:12:06 AM

Online Marketing & Unsubscribers

Hi

Quick question...

Within the Online Marketing tools, is there any way to export a list of all the subscribers who have unsubscribed themselves from a specific newletter?

I can see when editing a newletter the count of how many people have unsubscribed, but it would be really useful if a could export a list of these people so i can update our offline records.

The export option only seams to allow export lists of subscribers who are still subscribed to a particular newsletter.

Thanks,
Tim

Kentico Developer

kentico_ivanat - 3/5/2012 8:33:16 AM

RE:Online Marketing & Unsubscribers

Hi,

You cannot export unsubscribed users directly. I will create a requirement to add this requirement to one of next versions.

In the current version it could by possible in case that contacts are subscribed using contact groups. Then the e-mails would be available in activities in Contact management->Activities - <Newsletter unsubscription>.

Best regards,
Ivana Tomanickova

Member

tspring-allegra - 3/14/2012 6:16:36 AM

RE:Online Marketing & Unsubscribers

Thanks Ivana

This feature would really be useful as managing subscriber lists without it makes the Online Marketing tool pretty useless with large contact lists.

Another useful function for the Online Marketing would be bulk import and export via .CSV files, rather than the current copy/paste method which is rather limiting.

Tim


Kentico Developer	kentico_ivanat - 3/22/2012 3:31:23 AM RE:Online Marketing & Unsubscribers Hi, where exactly should this export be available? For Subscribers it is already available. If you right click on the Action header of column in the UniGrid which is used to display all subscribers, you should see the option Export to .CSV. Best regards, Ivana Tomanickova

Member

tspring-allegra - 3/22/2012 5:06:47 AM

RE:Online Marketing & Unsubscribers

Hi Ivana,

Thanks for that, I always get confused that the Action indicator down arrow is the same as the Order By arrow of all the other columns and forget that export option is there.

It would still be handy to have the import function work with .csv files too.

Also exporting via .csv lists of people who have unsubscribed from newsletters too, which is the main reason why we can't use the Online Marketing tool in it's current form.

Thanks,
Tim

Kentico Developer

kentico_ivanat - 3/27/2012 3:59:54 AM

RE:Online Marketing & Unsubscribers

Hi,

the export of unsubscribed users will not be probably implemented in version 7.0, but this functionality can be implemented easily in version 6.0. The workaround is to use custom table module for this.

1. You could modify unsubscription web part in way, that for each user who uses it, will be created a record in a custom table.

2. To create a custom table record you can use custom table API.

3. In custom tables in export already available.

We can also create a knowledge article about this, but it is quite easy for implementation. Let us know if you need further help.

As for import functionality. I created a requirement to add this to the next version. In the current version there Import Toolkit utility which supports import of multiple objects (from .csv file as well). Unfortunately, subscribers are not listed in it.

Best regards,
Ivana Tomanickova