Old Forums
Search:
Bug reports Found a bug? Post it here please.
Version 5.x > Bug reports > Newsletter email is not sending out from system View modes: 
User avatar
Member
Member
vkcshan-gmail - 3/17/2010 9:13:25 AM
   
Newsletter email is not sending out from system
Hi,

I am using Kentico CMS 5.0 and configured the SMTP settings, and i send a test mail, which i received successfully.

When I created a Newsletter and scheduled it, for 2 valid subscibers,
The system is showing the newsletter has been sent successfully, which is not actually recieved.

What would be the problem?

Regards
VKC
User avatar
Kentico Developer
Kentico Developer
kentico_helenag - 3/18/2010 9:01:32 AM
   
RE:Newsletter email is not sending out from system
Hi,

Can you see the e-mails on Sent tab of Site manager -> Administration -> E-mail queue?

(If there are no e-mails please check the settings: Site manager -> Settings -> E-mails -> Archive e-mails (days) to some number and send the testing newsletter once again.)

If you can see them it means they were sent from Kentico CMS to SMTP server. There could be a problem with SMTP server (please check if From e-mail exists) or users can consider the newsletter as spam (please check the Spam box).


Best regards,
Helena Grulichova

Top