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Member

geoff.hirst-64bitz.co - 9/16/2010 5:56:06 AM

Getting Logged Out

Hi,

I wonder if anyone can throw some light on this problem. I am trying to update my site but I keep getting thrown out to the login page.

I haven't updated the site in a few weeks and so this is the first time I have seen this problem.

I can log in ok, then as I travel from page to page, almost like a timer is running and I get thrown out.

thanks in advance
G

Member

michael-thefamousgroup.com - 9/20/2010 1:38:49 AM

RE:Getting Logged Out

Strangely this has suddenly happened to us on one of our sites too. It logs us out after one or two clicks which makes the CMS impossible to use.

In the event logs it is showing E 9/20/2010 1:48:36 PM Application_End EXCEPTION as the recurrent error message.

Could this have anything to do with the RAM requirements/demand on the host?

Thanks
Michael

Member

geoff.hirst-64bitz.co - 9/20/2010 2:08:05 AM

RE:Getting Logged Out

HI Michael,

I cannot say if this has just started happening to me or not, as I hadn't updated my site for some weeks.

What I am interested to know, do you use Plesk to manage your servers? I am interested to know if there is any commonality here. My hosting provider uses parallels plesk and there was a recent update and I am wondering if this has changed anything in the operation of the server.

My hoster has gone through their event logs and found nothing to suggest the application is being recycled and the fine assistance of Miro has been helpful, but I still have the problem.

I am almost at the point of blowing the site away as I am unable to do anything else with it.

This concerns me that there is an underlying problem that will rear its head again.

regards
Geoff

Kentico Consulting

kentico_mirekr - 10/11/2010 2:03:36 PM

RE:Getting Logged Out

Hi,

This seems to be hosting server settings based issue. It might be possible that the application is restarted on hosting server for some reason very often which could cause this issue. Application can be restarted when it reaches some resource limit (memory, cpu):

http://devnet.kentico.com/Blogs/Juraj-Ondrus/December-2009/HostingEnvironment-initiated-shutdown-exception-lo.aspx

There is nothing you can do to prevent application restart from Kentico CMS code or settings. In other words, this is not Kentico CMS based issue that the application is restarted too often (when application is restarted you are logged of).

Best regards,
Miroslav Remias.