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Member	lgiustiniani-iseconsulting - 5/23/2011 6:06:30 PM Problem with FCKeditor Hi happens something about strange on my installation. I can't see the Fckeditor on the site. I've tried to download a new version anche change the configuration key but it's doesn't work. In every field is not visible. Where's the problem? Thanks

Member

kentico_michal - 5/24/2011 3:29:08 AM

RE:Problem with FCKeditor

Hello,

Could you please let us know which version of Kentico CMS you are using?

Did you upgrade from older version?

Furthermore, had you done any customization before you run into this issue?

Could you please post here a screenshot of what you can see instead of the FCK editor?

Moreover, is this issue specific for one browser or have you tried to use different one? What browser do you use?

By default, FCK Editor is located in ~/CMSAdminControls/FCKEditor. So could you please make sure that there is this folder exists?

Best regards,
Michal Legen

Member

lgiustiniani-iseconsulting - 5/25/2011 10:01:02 AM

RE:Problem with FCKeditor

then...
the fckeditor in inside the folder. I've tried to to download another version of fckeditor and set the <key...> in file of cofig but with no result.
we have move the old server into new server but all the fckeditor is "invisible"

we are using a special license key for the migration... is this the problem?

thanks

Member

kentico_michal - 5/27/2011 1:47:21 AM

RE:Problem with FCKeditor

Hello,

Sorry, but the description of the issue is too vague to solve it. We will need more information in order to help you.

Had you done any customization before you run into this issue?

What do you mean that FCK editor is invisible? Do you get any error message?

Could you please post here a screenshot of what you can see instead of the FCK editor?

Can you see the FCK editor when you are logged as a global administrator?

Moreover, is this issue specific for one browser or have you tried to use different one? What browser do you use?

Could you please let us know which version of Kentico CMS you are using?

Did you upgrade from older version?

Could you please clarify how did you move from the old server to the new one? Did you use import/export module?

Thank you.

Best regards,
Michal Legen

Member

lgiustiniani-iseconsulting - 5/27/2011 3:28:47 PM

RE:Problem with FCKeditor

Had you done any customization before you run into this issue? -->NO

What do you mean that FCK editor is invisible? Do you get any error message? --> No error messange only not appear the FCKeditor

Could you please post here a screenshot of what you can see instead of the FCK editor? It's a blank page where i can write, the previus information tha i've write into the page of my site now appear whit html tag

Can you see the FCK editor when you are logged as a global administrator? No i can't see

Moreover, is this issue specific for one browser or have you tried to use different one? What browser do you use? IE, Crome, Firefox

Could you please let us know which version of Kentico CMS you are using? 5.x

Did you upgrade from older version? No

Could you please clarify how did you move from the old server to the new one? Did you use import/export module? Manuay export, we have cloned all the KenticoCMS folder into a new IIS


Member	kentico_michal - 6/5/2011 10:58:55 PM RE:Problem with FCKeditor Hello, Could you please verify if you have the following key in the web.config: <add key="FCKeditor:BasePath" value="/CMSAdminControls/FCKEditor/" /> and if not, add it there? Could you please please check if there are any javascript errors on the page (for example using FireBug)? Best regards, Michal Legen

Member

lgiustiniani-iseconsulting - 6/16/2011 2:38:42 PM

RE:Problem with FCKeditor

if i use this key when i open an edit page the browser try to "downloas" the page. I can see the white space to write but i can't edit. I've modify the <add key... > using a new istance of fckeditor in a new folder. In this way i can't see the fckeditor but i've not the allert to download the page every time. May i send you some image of the problem o send you an email?

thanks


Member	kentico_michal - 6/23/2011 8:27:02 AM RE:Problem with FCKeditor Hello, It would be great if you could write us an email (support@kentico.com) and send us some additional information. Please do not forget to include a reference to this forum thread. Best regards, Michal Legen