Hello everyone

I recently added SmartSearch to a portal engine website (v5). Everything worked fine in development (Windows Vista, IIS7) but we are having trouble (re)building the index file once the site is in production (Windows Server 2008 R2, IIS7.5).

The log show the following error (see below), which seemed to indicate a privilege issue. However Network Services already has read/write/modify privileges on the SmartSearch folder and down.

Could someone confirm which system accounts and privileges are required for this?

Thanks

David

Log extract:

Message: Lock obtain timed out: SimpleFSLock@C:\inetpub\vhosts\softrefinery.com\httpdocs\App_Data\CMSModules\SmartSearch\Soft_refinery_searchIndex\write.lock
Stack Trace:
at Lucene.Net.Store.Lock.Obtain(Int64 lockWaitTimeout)
at Lucene.Net.Index.IndexWriter.Init(Directory d, Analyzer a, Boolean create, Boolean closeDir)
at Lucene.Net.Index.IndexWriter.Init(String path, Analyzer a, Boolean create)
at Lucene.Net.Index.IndexWriter..ctor(String path, Analyzer a, Boolean create)
at CMS.SiteProvider.SearchIndexInfo.GetWriter(Boolean create)
at CMS.SiteProvider.SearchHelper.Update(Document iDoc, SearchIndexInfo srchInfo)
at CMS.SiteProvider.SearchTaskInfoProvider.TaskIndexer()
at CMS.SiteProvider.SearchTaskInfoProvider.Run()