Hello,
A similar issue was already discussed in our forums, could you please check
this thread? Additionally, please try to use the following methods, because it's possible that the context is missing during those remote calls, if you are getting the user info:
UserInfo ui = UserInfoProvider.GetUserInfo(safeusername);
DataTable rolesTable = UserInfoProvider.GetUserRoles(ui, where, null, 0, "RoleName");
Best regards,
Boris Pocatko