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Version 4.x > Portal Engine > bizform submitting but not sending data

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michael.hargreaves-roymorgan - 3/9/2010 5:50:14 PM

bizform submitting but not sending data

Hey,
I've just started to use the BizForms mod, and have quite easily created a form through the Kentico interface.

It all displays and submits, the responses are also logged in the back end interface, but notification email are not being sent.

There's a couple of other forms on our site and I've checked all settings and everything is the same, I can;t work out why this email isn't being sent.

Can anyone help with this???

Let me know if you need any specific info or details.

Kentico Developer

kentico_helenag - 3/11/2010 3:49:55 AM

RE:bizform submitting but not sending data

Hello,

could you please check the BizForm settings? http://devnet.kentico.com/docs/devguide/sending_e_mails.htm

Could you also please set up:

Site manager -> Settings -> E-mails -> Archive e-mail queue (days): e.g. 2

and then check the E-mail queue in Site manager if e-mails were sent correctly? They will be on Sent items tab.

Best regards,
Helena Grulichova

Member

michael.hargreaves-roymorgan - 3/11/2010 5:47:19 PM

RE:bizform submitting but not sending data

Hey Helana,
Thanks for the help once again. After looking in the email queue I could easily debug this.

It was just a slightly different macro for the 'from' address that was the reason why this was not working.

Can we setup a notification so if emails are not sent were notified rather than having to check the email queue regulary to make sure?

Kentico Developer

kentico_helenag - 3/15/2010 6:52:15 AM

RE:bizform submitting but not sending data

Hello,

if there is a log in Site manager -> Administration -> Event log you may let them send to the administrator (Site manager -> Settings -> System -> Error notification e-mail address). It works for all logs from event log.

Optionally, you could develop a custom exception handler. Please see here: http://devnet.kentico.com/docs/devguide/exception_handler.htm for more details.

Best regards,
Helena Grulichova

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