Troubleshooting |
Problems with e-mails
If you do not receive newsletter e-mails, please check the following:
Newsletter e-mails debugging might be helpful when solving problems with newsletter e-mails. To enable it, add the following keys to the web.config file of your web project. The first key enables logging of all sent e-mails to <web root>/AppData/logemails.log. The second key causes that all sent e-mails will be logged, but not actually sent. This is helpful when you need to test the functionality but do not want the testing e-mails to be really sent.
Problems with unsubscription links
If you encounter problems with unsubscription link resolving, you should set the Base URL property of the newsletter. This property can be set in CMS Desk -> Tools -> Newsletter, if you choose to Edit () the newsletter and switch to its Configuration tab.
Problems with role subscribers
If you have a user role set as a subscriber for your newsletter, it is highly recommended to send the newsletter issues via the e-mail queue in order for the issues to be successfully sent to all members of the user role. To set the newsletter for using the e-mail queue, go to CMS Desk -> Tools -> Newsletter, choose to Edit () your newsletter, switch to its Configuration tab and check the Send issues via e-mail queue check-box.
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