The Chat module allows visitors of a website to communicate with each other in real time by means of text messages. Chat users can gather in chat rooms of various types, as well as talk one-on-one without interruption of other users. Also included is an option to set up live customer support chat featuring operator notifications in CMS Desk and predefined (canned) responses. Other features include graphic smileys, BBCode tags and integration with the Bad words module.
The module comes as a set of web parts that can be either placed on a single page, allowing all the features to be accessed at one place, or spread across multiple pages to separate individual components (e.g. the log-on page, chat room list, etc.).
Administrators and site editors can manage the module through its user interface located in CMS Desk -> Tools -> Chat.
Chat rooms connect people who share a common interest or background. When a user joins a chat room, they can send text messages which all other users in the room will be able to read and respond to. Kentico CMS offers a set of chat room types, including private and public rooms or password protected rooms.
To view the complete list of chat room types along with their detailed descriptions, refer to the Chat room types topic.
By default, any visitor of your website can enter the chat, regardless of whether they have a user account set up on the site. Every chat user only needs to choose a nickname which will represent them among the chatting community. The name with which the user logs in to the site will not be shown to other chat users.
For information about how to administer chat users, see the Managing chat users chapter.
Chat in Kentico CMS contains a special type of chat rooms aimed at providing on-line help and support to customers. These support rooms have one or more registered users acting as consultants, while site visitors can join and ask questions. The consultant is notified about new messages in CMS Desk and is able to open a message dialog through there.
More information can be found in the Support chat chapter.