User is not able to log in to CMSDesk even if the password is correct

Customer care manager

Juraj Ondrus asked on March 14, 2009 08:53

User is not able to log in to CMSDesk even if the password is correct

Correct Answer

Juraj Ondrus answered on March 14, 2009 08:53

This issue can be caused by a site which uses Form authentication and the user has the 'UserIsExternal' field from the CMS_User table set to true (which works only with windows authentication, or when authenticating a user against an external DB using the CustomSecurityHandler).

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