Synchronization and Azure

Todd Battreall asked on November 19, 2016 04:21

When trying to sync changes from my test/staging environment to my production environment I get the following error message...

Synchronization client error: Exception occurred: The request failed with the error message: -- <html><head><title>Object moved</title></head><body> <h2>Object moved to <a href="/cmsmessages/FeatureNotAvailable.aspx?domainname=mydomain.com&feature=ContentPersonalization">here</a>.</h2> </body></html> --.

I am using username and password authentication. Both my staging and prod environment are set up in Azure as Web Apps I have tried to sync the entire page and well as the sub tree. I get the same error.

I am using version 9.

Correct Answer

Todd Battreall answered on December 31, 2016 02:06

Upgraded to the latest hot fix for version 9. Latest hot fix at this time is 50. This fixed the issue.

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Recent Answers

Roman Hutnyk answered on November 20, 2016 09:18

Do you get this error for every object or any particular?

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Todd Battreall answered on November 20, 2016 17:05 (last edited on November 20, 2016 17:10)

It seems to happen only for pages. I tested forms and data they worked. Just as an FYI, I recopied my prod database to my testing environment. Still did not work.

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Brenden Kehren answered on November 21, 2016 17:03

Are your domains setup properly in the site? Do not use an alias, use the actual domain you have entered in your production sites domain. Also, only enter the domain i.e. http(s)://www.domain.com or http(s)://domain.com, do not enter anything after it.

This could also be an issue with permissions with the production server not allowing the other server to talk to it via that particular port/request.

Could also be that you have a different license on dev/staging and all of your features are enabled and when you try to sync to production, you don't have the same license and the features are not available. So check the page(s) you're trying to sync and see what webparts and widgets are on them and verify you have a license for those to be placed on your site.

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Todd Battreall answered on November 22, 2016 00:24

I am using the actual domain and I am using www. I can Check Server Availability successfully. I am able to sync data and objects so I believe that instances can talk to each other.

I tried just syncing a blank page and am getting the same error message.

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Todd Battreall answered on November 23, 2016 04:29

When I switch over to use x.509 authentication I get this error message... Synchronization client error: Exception occurred: [X509ClientOutputFilter.SecureMessage]: Unable to obtain server security token ID.

I checked to makes sure that I have x.509 authentication being used on both the source and the target and that the client and server id's are the same.

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