Support Chat setup

Deb Braun asked on February 28, 2014 18:44

How do you set up support chat? Following the developers guide, I enabled everything and placed webparts on pages, but nothing is showing up and nothing is working. There are also no chat transformations on the Site Manager side. Do we need to find these somewhere to make this work?

Recent Answers

Brenden Kehren answered on February 28, 2014 20:49

Sounds like the document type was removed. I've shared an export from a 7.0.41 build you can download here and import, or you can export from another site and import it yourself.

2 votesVote for this answer Mark as a Correct answer

Richard Sustek answered on March 1, 2014 03:05


Thank you for your message.

Brended is most probably right if you are missing the Chat transformations.

Just a notice that you can easily install a Sample corporate site in Site manager ->Sites through our wizard and then checkout the support chat web part how it works and also to get the document type holding the chat transformations.

Let me know how it works.

Kind regards, Richard Sustek

1 votesVote for this answer Mark as a Correct answer

   Please, sign in to be able to submit a new answer.