Password reset cancellation records in event log as an error

Kevin Petry asked on June 1, 2015 18:14

When I test the the password reset validation links and do the cancel it adds and error event to the log. Why does the expected behavior log and error event rather then informational? Just an annoyance.

Email Says: You have submitted a request to change your existing password. Please click this link to generate a new password. If you want to cancel your request or you did not send request please click this link to invalidate the operation.*

Event Log

Event ID: 350821 Event type: Error Event time: 6/1/2015 3:54:41 PM Source: Reset password control Event code: VALIDATIONFAIL User ID: 65 User name: public IP address: Current Server: RD00155DD0AF8E ( Description: Message: Request identifier hasn't been found. Exception type: System.Exception Machine name: RD00155DD0AF8F Event URL: /CMSModules/Membership/CMSPages/ResetPassword.aspx?hash=21fa29bb6b0f4fc9cb708b18e5d79886f62c11377f381f30e682220e7650ce3f&datetime=01062015155141&returnurl=%2flogin.aspx%3freturnurl%3d%252fMyPortal URL referrer: User agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.81 Safari/537.36

Recent Answers

Timothy Fenton answered on June 22, 2015 18:50

Hello Kevin

Before this error event gets fired is there an information update in the event log about the password request cancellation? Also what version / hotfix are you using? I am thinking that the hash gets set to null / invalidated, then the request id gets removed from the session, there is a postback on the page from clicking the cancel and since the request id is removed from session there is an error that the request id cannot be found.

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